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Privacy Policy 

Last Updated: 6 May 2025

At The Curly Paeds Physio ("we," "our," "us"), we are committed to protecting the privacy and confidentiality of our clients, families, and website visitors. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards, including the Privacy and Dignity requirements.

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By using our website [www.thecurlypaedsphysio.com.au] or engaging our services, you agree to the terms of this Privacy Policy.

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1. What Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Complete an enquiry form or contact us.

  • Subscribe to our newsletter or updates.

  • Book an appointment or engage in services.

This may include:

  • Your name and contact details.

  • Information about your child (if relevant for service enquiries), including date of birth and medical or developmental history.

  • NDIS details (if applicable).

  • Communication preferences.

We may also collect non-personal information automatically, such as browser type, IP address, and website usage data (via cookies or analytics tools).

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2. Why We Collect Your Information

We collect personal information to:

  • Provide physiotherapy and related services tailored to your child’s needs.

  • Communicate with you regarding appointments, services, and updates.

  • Coordinate care with other professionals when needed and with your consent.

  • Meet our legal and regulatory obligations, including under the NDIS Practice Standards.

  • Improve our services and website.

We do not use personal information for any purpose unrelated to your care without consent.

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3. How We Collect Information

We collect information when you:

  • Contact us via the website, email, or phone.

  • Complete intake forms or service agreements.

  • Attend therapy sessions.

  • Provide feedback or participate in service reviews.

We may also receive information from other service providers involved in your child’s care, where you have provided consent.

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4. Sharing Your Information

We will only share your personal information with third parties with your consent and only when it is directly related to your child’s therapy or support needs.

This may include:

  • Other allied health professionals, medical practitioners, or educators involved in your child’s care.

  • Support coordinators or NDIS planners (if relevant to your services).

We will never share your information for marketing, research, or unrelated purposes without express consent.
If required by law (for example, in child safety matters or court orders), we will comply with our legal obligations.

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5. Storage and Security

We store your information securely, whether in electronic or paper format, and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

Records are retained for the timeframes required by law and securely destroyed or permanently de-identified when no longer needed.

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6. Your Rights

You have the right to:

  • Access personal information we hold about you or your child.

  • Request corrections to any inaccurate or outdated information.

  • Withdraw consent for sharing information (unless required by law).

To make a request, please contact us using the details below.

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7. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve your browsing experience and collect non-identifiable data about how the website is used. You can adjust your browser settings to decline cookies if you prefer.

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8. Privacy and the NDIS

As an NDIS provider, we follow all relevant NDIS Practice Standards to:

  • Respect the privacy and dignity of participants.

  • Obtain informed consent before collecting or sharing personal information.

  • Keep all participant information confidential unless disclosure is required by law or consented to by the participant or their representative.

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9. Changes to This Policy

This policy may be updated periodically to reflect changes to our practices or legal obligations. The most current version will always be available on our website.

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10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact:

The Curly Paeds Physio
Email: sandra@thecurlypaedsphysio.com
Website: www.thecurlypaedsphysio.com.au

If you are not satisfied with how we address your complaint, you may contact the NDIS Quality and Safeguards Commission for further assistance.

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